Support and Assistance
We provide you with multiple channels for communication and assistance, whether you are looking for a quick answer or need direct support from the Beneficiary Support Team.
Contact Number
19925
The service provides: Sunday to Thursday: 8:00 AM – 8:00 PM Saturday: 10:00 AM – 6:00 PM
Response Time: 6 Business Days
Beneficiary Care through Platform X
@EtecCare
Service Availability: 24/7
Response Time: 6 Business Days
Frequently Asked Questions (FAQs)
Browse the answers to frequently asked questions and get quick information about our services.
Support Platform
https://support.etec.gov.sa
Service Availability: 24/7
Response Time: 7-10 Business Days
National Address
Building No 7172 King Fahad Branch Rd
Additional No 4445 Al Malqa Dist
Zip Code 13524 RIYADH
“Digital Complaint” … Your Voice for Enhancing the Digital Experience
The “Digital Complaint” service enables beneficiaries to submit complaints, observations, and suggestions related to digital services, contributing to improving service quality, enhancing response efficiency, and promoting a more seamless and effective digital experience. The service includes:
Submitting a complaint
Reporting an issue with a digital service
Suggesting improvements
Last Updated Date of the Page Content: 13/05/2026 01:37 time KSA
