ETEC is committed to providing its beneficiaries with seamless access to its external portal services around the clock. We have compiled here a list of external portal and electronic services along with their respective maximum processing times. Please note that these processing times do not include the time required to address any missing information provided by the client or the time taken by third-party entities, such as other government agencies, to process transactions when necessary. For detailed information on the terms and conditions of each service, please refer to the Electronic Services Guide. ETEC is continuously expanding its range of electronic services, and you can find the latest updates on our Electronic Services Guide at the following link: [Click here]

Help and Support

ETEC's electronic portal is designed to include a Help and Support section for beneficiaries that can accommodate an exhaustive number of visitors to assist them with everything they need. Therefore, ETEC has provided readable content and materials in various forms, in addition to detailed information and links to some forms of assistance.

Privacy and Information Security

ETEC's electronic portal prioritizes users' and visitors' data confidentiality, and its management makes every effort to provide all beneficiaries with high-quality services in accordance with its safe use and privacy policy.

Providing Communication and Participation Mechanisms

The portal management is committed to interacting and responding to inquiries received through the "Contact Us" page.

Service Level Agreement (SLA)